FAQs

1. What products does Avinam sell?

Avinam.shop specializes in elegant and comfortable women’s linen clothing designed with simplicity, timeless style, and everyday comfort in mind.

2. Where do you ship?

We currently ship exclusively within the United States.

At this time, international shipping is not available.

3. How long does shipping take?

  • Processing Time: 1–3 business days
  • Shipping Time: 5–8 business days

All orders include free standard shipping within the United States.

4. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States.

5. What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

All payments are processed securely through trusted third-party payment providers.

6. Can I return my order?

Yes. We accept returns within 30 days of delivery for eligible items.

Items must be:

  • Unused
  • Unworn
  • Unwashed
  • In original condition with tags attached

7. Is return shipping free?

Yes. We offer free return shipping for eligible returns within the United States.

8. Are there any restocking fees?

No. Avinam does not charge any restocking fees.

9. How do I request a return or exchange?

Please contact our customer support team with your order number and reason for the return or exchange.

Our team will provide further instructions.

10. Can I cancel my order?

Orders may be canceled within 12 hours of purchase.

After processing or shipment, orders can no longer be canceled and must follow the standard return process.

11. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

You may also contact us directly for order status updates.

12. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will gladly assist with a replacement or refund.

13. How can I contact customer support?

You can reach our support team using the information below:

Store Name: Avinam
Website: Official Website
Email: Contact@avinam.shop
Phone: +1 562-434-8434
Business Address: 581 Washington St, Boston, MA 02111, United States